The way you spend your time as an owner is a strategic decision, not a calendar accident. When your week is crammed with approvals, firefighting, and “quick questions,” it’s not just stressful. It silently limits your company’s growth. The Owner’s Time Audit is a practical way to reclaim at least 10 hours a week so
When most owners say, “I need leaders who can run the shop without me,” they aren’t fantasizing about walking away forever. They want a self-managing operation where crew leads and managers make sound decisions, hit numbers, fix problems, and improve the business without the owner being the bottleneck. Achieving that isn’t about charisma. It’s about
If you own a replacement business, here’s a simple but uncomfortable question: If you disappeared for two weeks with no phone, no email, no “just checking in,” would your company run without you? That’s the Two-Week Vacation Test. Most owners in the trades already know their answer. They laugh, shake their heads, and say something
Every company has one: the loyal team member who has been “with us forever,” knows everyone by name, and yet by the numbers is quietly dragging the team down. In home services, where labor is your largest controllable cost and brand reputation rides on every job, mishandling a long-term, struggling performer is a slow leak
Hiring a sales manager isn’t just filling a seat. It’s a decision that can bend the future of your company toward steady growth – or toward months of stress and missed targets. A strong sales manager turns big goals into daily execution. A weak one drains energy, burns cash, and leaves you thinking you’d be
In the pursuit of profitability, raising prices is only part of the equation. Operational discipline—from minimizing discounting to improving time tracking—can amplify the impact of price increases. By optimizing internal processes, businesses can achieve top-quartile profitability while delivering exceptional customer value. The Cost of Discounting Discounting is a common yet costly practice. Each price concession